Shipping Policy
From the time your order is placed, it will take 3-5 business days to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We typically DO NOT ship orders on the same day. Ex: (If you order on Monday, your order should ship out on Wednesday, or Thursday).
You will receive a confirmation e-mail with the tracking link once your order ships.
Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open.

Order Modification Policy
If you need to make a special request about your order, such as using a particular shipping carrier, cancelling your order, or making a change to the products in your order, to make sure your request is processed, please email support@theduabrand.ca within 8 hours of placing your order to ensure we can pass your request on to our fulfillment center. After 8 hours, we cannot guarantee any special request can be honored. We no longer accept requests to combine international orders.

Return Policy
The Dua Brand, like many fragrance companies and distributors, does not accept refunds or exchanges. This is because once a fragrance is shipped to a customer, we cannot guarantee that it has not been used or tampered with. Therefore, it cannot be resold by The Dua Brand Canada. We stand behind the unsurpassed quality of our ingredients and due to the highly subjective nature of smell, we cannot offer exchanges or refund for fragrances that you dislike. If a fragrance you purchased is not to your style or your liking, we suggest reselling it on platforms such as Facebook fragrance groups where there is a market for such resales.

Packages Lost or Damaged in Transit
The Dua Brand Canada will replace lost or damaged packages. However, due to policies put in place by our shipping insurer, there are certain timeframes that we all need to work with to make sure the package is covered! For packages sent within Canada, we will replace packages that have not had an update to their tracking information after 14 days. For international shipments, we must wait 20 days since the last tracking update to replace your package. Our insurer does not cover packages if the claim is not filed within 30 days of the last update to tracking information. If your package is delayed, email us at support@theduabrand.ca right away and we will be happy to help you! We have found that you receive the best service if you allow us to file the Route claim on your behalf rather than filing it on your own! While there is no need to wait longer than the timeframes provided above, we cannot take action to replace your package if it is before the timeframes stated.

Contact Support
For any questions or concerns, please email support@theduabrand.ca and we will do our best to resolve your issue right away!