FREQUENTLY ASKED QUESTIONS
PRODUCT
You can check out our prices on our website: www.TheDuaBrand.ca
Our prices are mentioned in Canadian Dollars.
You can email us your fragrance requests for Original Blends, Inspirations and Hybrids to: Creators@theduabrand.com
We have sales almost every weekend. Please stay tuned to our social media, website and group for all the latest updates on sales.
Facebook Group:
https://www.facebook.com/groups/
Instagram Page: https://www.instagram.com/theduabrandca/
Facebook Page: https://www.facebook.com/profile
All our raw materials are procured through certified vendors and processed under the supervision of IFRA certified chemists before being imported into the US. Therefore, it’s our promise that you will get the best products delivered when you make a purchase from The Dua Brand!
The main ingredients used in our fragrances are: Alcohol Denat, Aqua (Water), Parfum (Fragrances), Citral, Citronellol, Coumarin, Eugenol, Farnesol, Geraniol, Limonene, Hydroxycitronellal, Isoeugenol, Linalool, 4-Hydroxyisohexyl-3-Cyclohexene Carboxaldehyde, Alpha-Isomethyl, Ionone.
RESTOCK
Yes, we do restock some of our sold-out fragrances.
Our restock list is shared almost every weekend. You can check it out on our Facebook group: https://www.facebook.com/groups/1126649258020427
ORDER
To place your orders, please visit our website: www.TheDuaBrand.ca
For all order-related queries, please email us at: support@theduabrand.ca
Please expect 3-5 business days' processing time due to the high volume of orders.
We share order tracking details via email, as the turnaround time depends on your shipping destination.
PAYMENT & DELIVERY
Free shipping for orders with 5 bottles or more. Standard shipping charges ($15) apply to orders with 4 bottles or less.
No custom duties are charged with your orders.
The payment currency accepted is Canadian Dollars only.
We ship from Toronto.
RETURN & EXCHANGE
We do not accept any returns or refunds as per the company policies. However, we do accept returns or exchanges for products damaged in transit or if the incorrect order is shipped.
We have a Facebook group where we encourage reselling or swapping of our fragrances. Here’s the link to our group: https://www.facebook.com/groups/1126649258020427
CONTACT
Please email us at:
support@theduabrand.ca
You can also inbox us your queries to:
Facebook: https://www.facebook.com/THEDUABRANDCA
Instagram: https://www.instagram.com/theduabrandca/